Terms & Conditions

Welcome to IngotVape.com ("Website"). By accessing or using our Website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before engaging with our services or purchasing products.

1. General Information

1.1 Company Details: IngotVape.com specializes in providing premium e-cigarette products, including brands such as Alibarbar, IGET, and Meel. Our services are available to customers in Australia and globally.

1.2 Eligibility: By using this Website, you confirm that you are of legal smoking age in your jurisdiction. Our products are not intended for minors or non-smokers.

2. Product Information

2.1 Product Use: All e-cigarette products sold on our Website are for personal use only. We do not condone resale without prior agreement.

2.2 Nicotine Disclosure: Products containing nicotine may be addictive. Please consult the product descriptions for detailed information on nicotine content.

2.3 Product Accuracy: While we strive for accuracy, product images and descriptions are for illustrative purposes and may vary slightly from the actual product.

3. Ordering and Payments

3.1 Order Acceptance: All orders are subject to acceptance and availability. IngotVape.com reserves the right to cancel orders at its discretion.

3.2 Pricing: Prices listed on the Website are in Australian dollars (AUD) and include applicable taxes unless stated otherwise. Shipping costs will be added at checkout.

3.3 Payments: We accept secure online payments through trusted providers. By completing a purchase, you agree to provide accurate and current billing and shipping information.

4. Shipping and Delivery

4.1 Shipping Regions: We offer shipping to Australia and other supported international locations.

4.2 Delivery Times: Estimated delivery times are outlined at checkout and may vary based on location and courier services.

4.3 Customs and Duties: International customers are responsible for any customs duties or taxes imposed by their local authorities.

5. Returns and Refunds

5.1 Eligibility: We accept returns for defective or damaged products within 14 days of receipt. Items must be unused and in original packaging.

5.2 Process: To initiate a return, contact our customer service team at [email protected] with proof of purchase and details of the issue.

5.3 Refunds: Approved refunds will be processed via the original payment method within 7 business days.

6. Use of the Website

6.1 Prohibited Conduct: Users agree not to:

- Engage in illegal activities or violate any applicable laws.

- Misuse or tamper with the Website’s functionality.

- Post misleading or defamatory content.

6.2 Account Security: Users are responsible for maintaining the confidentiality of their account details and password.

7. Privacy Policy

7.1 Data Collection: We collect and process personal data in accordance with our Privacy Policy.

7.2 Cookies: By using our Website, you consent to the use of cookies for performance and analytics purposes.

8. Limitation of Liability

IngotVape.com is not liable for:

- Any health-related issues arising from the use of e-cigarettes.

- Losses due to inaccurate shipping information provided by customers.

- Delays or failures beyond our reasonable control, including but not limited to natural disasters or courier disruptions.

9. Intellectual Property

All content on this Website, including images, text, and trademarks, is the property of IngotVape.com or its respective owners and is protected by copyright laws.

10. Governing Law

These Terms & Conditions are governed by the laws of Australia. Any disputes arising will be subject to the jurisdiction of Australian courts.

11. Changes to Terms

IngotVape.com reserves the right to amend these Terms & Conditions at any time. Changes will be posted on this page, and continued use of the Website constitutes acceptance of these updates.