Alibarbar Ingot 9000 - California Sunset | INGOTVAPE

Frequently Asked Questions (FAQ)

1. Where do you ship from, and which regions do you deliver to?  

Answer: We ship from either Australia or mainland China, depending on stock availability and the customer’s location.

We deliver across Australia and also support international shipping to other regions.  

2. How long does shipping take?  

Answer: For deliveries within Australia, shipping usually takes 15 business days.

For other regions, shipping times may vary depending on the destination.

Please refer to the shipping details at checkout or contact our customer support team for specific information.  

3. Are your products authentic?  

Answer: Yes, we only sell authentic products from reputable manufacturers.

We ensure that all our products meet Australian safety and quality standards.  

4. What is your return policy?  

Answer: We offer a 30day return policy for unopened and unused products.

If you receive a defective item, please contact our customer service team within 7 days of receiving the product, and we will arrange a replacement or refund.  

5. Which payment methods do you accept?  

Answer: We accept the following payment methods:  

Credit Cards | PayPal

6. Can I get support if I have issues with my vape?  

Answer: Absolutely! Our customer service team is here to assist you. You can reach us via email or live chat for any help you may need.  

7. Do you offer wholesale options?

Answer: Yes, we support wholesale.

For small-batch wholesale, you can browse the wholesale products available on our website.

For large-batch wholesale, feel free to contact us directly for business inquiries.

For any other questions, feel free to reach out to our support team!